ANUK (Accreditation Network UK)
Alumno takes consideration of the management of student accommodation seriously. The student accommodation at No1 Eastside will be managed to the Universities UK Code of Practice for University Managed Student Accommodation standards. The Code sets out the main elements of good management practice.
It’s key features include:
- Health and Safety
- Maintenance and repairs
- The relationships between managers and their student tenants
It also aims to assist students in understanding both the standards and procedures which apply to their accommodation, as well as their obligations as tenants.
Proposed management for No1 Eastside Locks
Alumno, in partnership with Derwent Students, will act as Accommodation Managers for the No1 Eastside Locks development. As part of their proposed management plan there will be a dedicated Scheme Manager who will be on-site and a fully staffed reception Monday-Friday 9am-5pm, to assist students and visitors.
Outside of office hours, it is proposed that there will be an on-site warden and a 24/7 help line, which will be able to deal with any emergencies relating to anti-social behaviour and security.
The proposed management plan is not only designed to assist students and visitors, but also to help the wider local community through the monitoring of student behaviour. The continual staff presence by the Site Manager and Wardens will ensure that local residents always have a point of contact should there be any problems relating to noise or anti-social behaviour which means that any problems can be dealt with quickly.
The management team will actively engage with both student representatives, and seek to engage with the local community through Tenants and Residents Associations and other community groups. It will propose that annual meetings are held with community representatives in order address any issues raised.
Alongside the on-site presence of staff and a manned central reception, the development will also have a number of CCTV cameras, both in and around the building. These will be linked to a room at the central reception to allow monitoring of incidents and potential incident, and during out of hours will be remotely monitored.
Access to the building will be controlled via electronic access control system which is intended to prevent unauthorised access into the building.
Wider Eastside Locks management
As part of the wider Eastside Locks regeneration there will be a separate, specific management company set up. The purpose of this company will be to carry out management and maintenance of, and security services for, the public areas and amenity spaces within the Eastside Locks area.